Privacy Policy

Privacy Policy

This Privacy Policy explains how Turgame.com collects, uses, and protects personal data. It applies to visitors, registered members, and third-party sellers.

1. Data We Collect

• Account data: name, email, phone, password hash, marketing preferences.
• Order data: products purchased, payment method (only last 4 digits of card retained), billing/shipping addresses.
• Technical data: IP address, browser/device identifiers, cookies, usage analytics, fraud-risk signals.
• Communications: support tickets, chat transcripts, dispute records.

2. Purposes of Processing

We process personal data to fulfil orders, deliver digital goods, prevent fraud, comply with tax and AML obligations, provide customer support, and — with separate consent — for personalised marketing.

3. Legal Basis

Processing relies on (a) contract performance, (b) legal obligation, (c) legitimate interest in fraud prevention and service security, and (d) your consent where required (marketing, non-essential cookies).

4. Sharing With Third Parties

• Payment processors (Stripe, iyzico, PayPal, Binance Pay).
• Transactional email and SMS providers.
• Analytics and advertising partners (only with consent).
• Law-enforcement and regulators when legally required.

5. Retention

Order and payment records are retained for at least five (5) years to satisfy tax and AML regulations. Marketing preferences are kept until you withdraw consent.

6. Your Rights

Under GDPR, KVKK, and equivalent laws you may access, correct, delete, restrict, or export your personal data, and object to certain forms of processing. Requests should be sent to [email protected].

7. Security

We apply industry-standard safeguards: TLS in transit, AES-256 encryption at rest for sensitive fields (PINs, payment provider secrets), role-based access control, and immutable audit logging.